Contact Us

Starter

Basic

Business

Professional

Enterprise*

Minimum Term

–

3 months

12 months

12 months

12 months

Instructions and FAQs

Automatic Updates

Notifications

Support

Mon-Fri 9am-5pm**

Mon-Fri 9am-5pm**

Mon-Fri 8am-6pm**

Mon-Fri 8am-6pm**

24/7

Channel Manager

Support Channel

Email

Email

Email

Email + Chat

Email + Chat + Phone

Training Videos and Webinars

AEM Manager*

Price per Device Monthly

–

€9.95

€12.95

€14.95

€19.95

One-time Hardware Price

€229.95

€189.95

€79.95

€89.95

€29.95

Order
Order
Order
Order
Order

All prices are net plus VAT. Service and support fees are payable monthly in advance.

* Minimum order quantity required

** CET timezone on weekdays

In addition, we offer a voluntary manufacturer’s warranty of 12 months, which can be extended to 24 months for a one-time fee of €20 (net).

Comprehensive Support for Your Security

At AirID, we understand the importance of reliable customer support to ensure the smooth operation of your devices. Therefore, we offer flexible support options tailored to your needs:

  • Standard Support

    Included in all plans, our Standard Support provides assistance from Monday to Friday, 9:00 to 17:00 (CET), helping you with setup, troubleshooting, and maintenance.

  • Extended Support

    Our Business and higher-level plans include Extended Support from Monday to Friday, 8:00 to 18:00 (CET), ensuring you get help whenever you need it most.

  • Enterprise Support 24/7

    For our Enterprise customers, we offer 24/7 support, giving you round-the-clock access to a dedicated channel manager. Our team is always ready to respond quickly to your inquiries and assist you with any technical questions or problems. Please note that a minimum order quantity is required for Enterprise plans.

Additionally, all support plans include access to our comprehensive online knowledge base, detailed user manuals, and step-by-step guides to help you make the most of your AirID products.

Extended Warranty for Additional Protection

  • Additionally, we offer a voluntary manufacturer’s warranty of 12 months.

  • coins-hand

    This manufacturer’s warranty can be extended to 24 months for a one-time fee of €20 (net).

  • The manufacturer’s warranty covers material and workmanship defects, ensuring that your device remains in perfect condition during the warranty period. In the event of a defect, we offer free repairs or replacement parts, provided the conditions of the manufacturer’s warranty are met.

Additional details regarding the warranty extension

Scope of the warranty

The extended warranty covers material and workmanship defects, as well as damage resulting from normal use.

Benefits

Extending the warranty provides longer protection for your device and shields you from unexpected repair costs.
By combining the statutory warranty with the optional warranty extension, we offer you comprehensive protection and security for your device.

Exclusive Training and Resources

To ensure you and your team are always up to date with device management and security practices, we offer access to a variety of training materials and webinars:

  • Training Videos

    Learn at your own pace with our comprehensive video library, covering all aspects of setup, use, and advanced configurations.

  • Webinars and Live Sessions

    Participate in live webinars and Q&A sessions with our experts, available exclusively to users of the Professional and Enterprise plans.

Our Commitment to Your Satisfaction

We are committed to providing you with excellent customer service and ensuring that you are fully satisfied with our products. Our expert team is always available to assist you, whether for technical support or questions about your subscription.

  • Personal Support

    We pride ourselves on offering personalized support tailored to your individual needs.

  • Feedback and Improvement

    We value your feedback and continuously work to improve our products and services based on your suggestions.

Important Notes

  • All prices are net prices.

  • Please note that a minimum order quantity is required for Enterprise plans.

  • The specified support times refer to Central European Time (CET) on weekdays.

  • Prices and conditions can be found in the General Terms and Conditions (GTC) at this link

Contact Us Anytime

Do you have questions? Need help choosing the right plan? Our customer service team is here to help. Contact us through our support center for assistance

Go to the support page